Terms of use

Shop accounts

You must be 18 or older and able to act for the business. Keep your password private; you're responsible for what happens in your account, including what your team does.

Trial and payment

New shops get a 14-day free trial, with no card needed. After that, Waqti is a paid plan at the price shown when you subscribe. Payment is due on the due date shown in your dashboard. If it's late, you have a 7-day grace week; after that, we may pause your shop's queue and bookings until it's paid.

Prices may change; we'll tell you at least 30 days before a new price applies to you. Payments for a period already started aren't refunded, unless the law requires it.

Your customers' data

Your customer list belongs to your shop. We store and process it only to run Waqti for you, keep it secure, and don't use it for anything else. You can export it at any time from Customers.

As the shop, you're responsible under the PDPA for how you use your customers' details: only for their visits and anything they agreed to, and only import lists you're allowed to use. Pass on any requests to see, correct or delete data that we can't handle from your dashboard, and we'll help.

Fair use

Don't use Waqti to:

• Send spam or marketing to customers who didn't agree to it.
• Break the law, or run a business that's illegal in Malaysia.
• Access another shop's data, overload the service, or try to get around its security.

The service

We work to keep Waqti available and accurate, and to fix problems quickly, but we can't promise it will never be interrupted. We may improve or change features; if we remove something important you rely on, we'll tell you first.

The Waqti name, logo, website and software belong to Waqti. Your shop's name, logo, photos and data stay yours.

Liability

As far as the law allows, Waqti isn't liable for indirect losses such as lost business or profit, and our total liability to a shop is limited to what it paid us in the 12 months before the claim. Nothing here limits rights you have under Malaysian consumer law that can't be excluded.

Ending your account

You can stop using Waqti at any time by emailing us. Export your customers first; we delete shop data as described in the Privacy notice. We may suspend or close an account that breaks these terms or stays unpaid, and will tell you why.

Law and changes

These terms are governed by the laws of Malaysia, and disputes go to the Malaysian courts. If we change them in a way that matters, we'll email shop owners at least 30 days before. If the translations differ, the English version applies.